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Frequently Asked Questions
Quality
Vint & York frames are crafted using high-quality acetate sourced from Italy and Asia. Our metal frames are nickel-free and hypoallergenic, ensuring both comfort and durability. The hinges are sourced from Europe, utilizing advanced technology for maximum longevity.
Our Luxury Collection is handcrafted in Italy and the USA. All other styles are produced at our partner factory in Asia, adhering to the highest quality standards.
Our frames are handcrafted in small batches with close attention to detail, comparable to major luxury designer brands. We maintain eco-friendly practices and offer fair pricing for our luxury items. For example, mainstream designer frames and lenses can cost up to $700, while Vint & York frames with single-vision lenses from our Luxury Collection start at $249—nearly 65% less.
Yes, our lenses are sourced from our partner lab in the USA and custom-made in our in-house laboratory, overseen by highly trained opticians to ensure precision.
Shipping
Each frame purchase includes a premium case and a cleaning cloth for your convenience.
We offer free shipping via USPS on domestic orders over $149. Expedited shipping is available for an additional cost. Read our shipping policy.
Our facility is located in the New York tri-state area. Most of our shipments originate from here.
Each order requires a processing time, which varies depending on your prescription and selected lenses. Review our shipping policy.
Once your order has shipped, we will send you an email or text with your tracking number. This will allow you to track your order via the shipping carrier.
What's included?
We stand behind the quality of our products. All frames come with a 365-day limited warranty.
Note: Lenses and frame hinges are not covered under this warranty.
Yes! Your purchase of optical frames includes free single-vision prescription lenses, upgraded to light and impact-resistant polycarbonate. These lenses also come with anti-reflective and anti-scratch coatings at no additional cost. If your prescription requires high-index lenses, additional charges may apply.
Yes, progressive lenses are our specialty. We offer premium digital progressive lenses, custom-made based on your prescription, measurements, and other personal specifications. We guarantee 100% accuracy.
Yes, the option to purchase frames only is available on each product page.
Other
Yes! Most frames on our website offer a virtual try-on feature that works in real-time with your phone or desktop camera. Simply click the "Virtual Try-On" button located in the top right corner of the frame image. For the best results, use your phone's camera.
Yes, we accept returns on eyewear in its original condition, in accordance with our return policy. Review our return policy.
Each eyewear style has sizing information available on the product page in millimeters (mm). You can also find a size guide in the same section. We recommend using your current glasses' measurements as a guide for the best fit.
Yes! We now offer lens replacement services for almost any type of frame. Visit the lens replacement page.
Unfortunately, we are unable to apply discount codes to past orders.
If you’re contacting us between 9 AM–5 PM ET, Monday through Friday, feel free to start a chat or call us for a quicker response at 1-800-846-9915. We are closed on Federal Holidays. After-hours chats will be answered within 12 business hours. Contact us here.